I had a fantastic experience! The room was spacious and super cozy. I loved the plush bed sheets. Room service was an absolute delight, especially the breakfast!

Renovations have transformed the common areas and rooms, enhancing the overall atmosphere. The indoor heated pool is a rare gem, providing a delightful place to relax. Service stood out with attentive staff, always opening doors and offering assistance. However, the parking fees were unexpectedly high, and the $250 hold was not communicated upfront, which felt misleading.

Would recommend for a short-term stay

Comfortable room, convenient location, with a breakfast option at the on-site restaurant that serves great cocktails and a friendly valet staff.

No

exceptional service and warm atmosphere

michael t's friendly reception lifted my spirits, making my stay truly delightful. guests will appreciate the cozy bar area, perfect for unwinding after a long day.

We had a fun family weekend! The location was perfect, close to parks and shops, making it easy with kids. The staff was friendly and went above and beyond to ensure our stay was enjoyable. They truly care about their guests!

For dads, it would be great if the pool were bigger.

A Mixed Bag with a Silver Lining

Facilities reflect cleanliness and comfort, but my stay started off rocky with a double charge. Thankfully, LaShawn's warm welcome and assistance transformed my experience! Don't miss the complimentary snacks during check-in. Future guests should check their charges right away to avoid any issues.

The hotel offers a great location near Lenox Mall, and the rooms are spacious and comfortable. However, service could be improved as some areas were neglected, and parking validation was confusing. Overall, it’s a nice spot but comes with a few drawbacks.

Amazing experience with a friendly staff

I had a fantastic stay with exceptionally helpful front desk staff who made check-in a breeze. The room was spacious, clean, and the Heavenly Bed provided a restful night. However, I found the parking fees to be quite high, which was a bit disappointing.

The architectural detail here stands out, a classy nod to its Swisshotel origins with elegantly designed common areas. Rooms feature floor-to-ceiling windows that let in plenty of light while remaining soundproof. They have lavish marble bathrooms with spacious soaker tubs.

Parking hits the wallet hard, at $55 for valet, and self-parking options are limited—if you can’t fit, be prepared to pay steep rates and face a potential boot. I had some frustration with customer service regarding a billing mix-up when I checked in, which was a hassle to resolve, not to mention the confusion around reservation checks—not the smoothest start to a stay. Plus, the internet plan needed for streaming on the TV clocked additional costs, which felt like an unnecessary complication.

We really enjoyed the pool and the clean, spacious rooms. We checked out Lenox Square Mall and the nearby restaurant scene. Just a heads up, parking fees were high, but the location made everything worth it.

wonderful staff makes your stay feel like home, enjoyable for families and convenient for parking

Exceptional service from friendly staff.

definitely coming here again

The room had everything we needed, like air conditioning and a nice flat-screen TV. The bathroom was spacious with a great shower and free toiletries. The spa facilities were a perfect touch for winding down. Check-in was quick and easy. Perfect location near Lenox Square, which had tons of good dining options.

The culinary scene around the Westin is legit! Found some killer bites at nearby joints like Dantanna’s and Sage Woodfire Tavern. Plus, the heated pool is a sweet bonus for relaxing. Also, the staff really went above and beyond, making us feel at home. Can't beat that!

Now, let's spill some tea on breakfast—$83 for a meal that fell flat. My omelet was decent, but those hashbrowns? Total snooze fest, like eating cardboard.

I had a lovely weekend here! Especially La’Shawn. Clean and spacious room. A great location for exploring nearby shops. A nice stay!